FAQs

How does the website work?

Les Grands Créateurs (LGC) brings together the most innovative designers from around the world. We are a marketplace, so while you place your order through us, your products will be shipped directly by our wonderful designers. You may have ordered multiple products from different Designers, so the delivery time for each product will vary based on location, item, and whether customization is required. All delivery times are displayed on the designer's product page and during checkout.

Why are prices sometimes not rounded?

You may find that some prices seem a bit random as we never round prices. The reason is that we constantly review and adjust our prices from international designers based on the latest exchange rates to offer you the best value.

What shipping or customization fees do I have to pay?

Whether you order from one or multiple Designers, shipping fees are already included in the price per Designer. Please note that import fees may apply if you are importing from a designer outside of your country of origin or economic region. On the product page, you will be able to identify from where the designer is shipping and determine if this applies to you.

What forms of payment do you accept?

LGC accepts all major credit cards, including Google and Apple Pay.

What are the delivery times per order?

You can find the estimated delivery time per item by visiting the product page on the LGC website. As some products come from abroad, you can expect longer delivery times for certain items, which will be specified on the product page. Designers aim to ship most orders within 1-2 business days of receipt. For custom-made or pre-order items, delivery may take longer, but this will be specified on the Designer's shop or the product page.

Where is my order?

As we source products from around the world and orders are delivered directly by our designers, delivery times may vary depending on the product. Most of our designers offer a tracked delivery service, and you can find tracking details by logging into your account and going to "My Orders," or if you checked out as a guest, you can retrieve tracking details from the "shipping notification" sent by the Designer when the item was shipped.

Can I track my order?

For all products that offer a tracked delivery service, you can find these tracking details by logging into your account and clicking on "My Orders." You can also retrieve tracking details from the "shipping notification" sent by the designer when the item was shipped.

Why do I receive multiple deliveries for one order?

As we source products from multiple designers worldwide and they are shipped directly to you, you may receive multiple packages for a single order. But then again, who ever complained about receiving more than one gift?

What if my order doesn't arrive?

If an item has not arrived, please first log into your account and retrieve the "tracking details," if available. This will allow you to track the progress of your order. If a product has not been tracked and it has taken longer than the specified time on the relevant product page on the website, please contact us.

Am I or the gift recipient responsible for paying customs/import duties?

If import duties are applicable, these will be your responsibility. On the product page, you will be able to identify from where the designer is shipping and determine if this is likely to apply to you. It is also helpful to familiarize yourself with your local customs tariffs and identify the threshold rates at which tax will be applied. If you need advice, feel free to contact the designer for more information.

CAN I RETURN AN ITEM?

You can return or exchange any item* within 14 days of receiving the delivery.

If you wish to return a product, you will need to:

Contact us and provide your order number and the item you want to return.
Arrange to send the product back directly to the designer using a traceable and signed delivery service. The cost of return shipping will be incurred by you unless the designer agrees otherwise.
Once a return has been received and accepted, the designer will arrange a refund to your original method of payment (this may take up to 30 days to appear on your statement) or issue a store credit on the LGC website.
Returned items must be in their original condition.

Products not eligible for return or exchange include:

Customized or made-to-order items;
Products marked as "sale";
Personal items such as earrings and hair accessories;
Items that are often specially ordered for the buyer ("closed products");
and Gift cards.

Any refund will be credited using your original method of payment. If the item was a gift, a store credit will be offered.

WHAT HAPPENS IF MY ORDER IS DAMAGED?

If a product is defective (which, we are happy to say, is rare), our designers will do their best to resolve the issue and offer a replacement or full refund.

You will simply be asked to take a photo of the defective product and the packaging it arrived in within two days of receiving the delivery and send us the photo.